1. Agreement
These Terms of Service ("Terms") govern your use of AGS Orbit, including the website and application at agsorbit.com (together, the "Service"), operated by Grey Global Data LLC ("we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service for a company, you confirm you are authorised to accept these Terms on its behalf.
2. The service
AGS Orbit is cold-email software. It validates lead lists, sends from mailboxes you connect, rotates pitches and mailboxes, warms up new mailboxes, detects replies and bounces, and runs follow-up sequences. We may improve, change or retire features over time; where a change materially reduces a paid feature we will tell you in advance.
3. Accounts
You must give accurate details and keep your password private. You are responsible for everything done through your account, including by team members you invite. Tell us straight away at info@agsorbit.com if you suspect unauthorised access. You must be at least 18 and using the Service for business purposes.
4. Acceptable use
The Service is for permission-based or legitimate-interest business outreach only. You must not use it to:
- send spam, phishing, malware, or messages with false or misleading headers, sender details or subject lines;
- mail people who have unsubscribed, complained or asked not to be contacted, or addresses obtained unlawfully;
- remove or hide the unsubscribe option or your postal address;
- promote anything illegal, harassing, hateful or deceptive;
- overload, probe, reverse-engineer or interfere with the Service or another user's account;
- break the rules of your email provider (for example Google Workspace or Microsoft 365) or any law that applies to you, including CAN-SPAM, GDPR, PECR and CASL.
5. Your content and data
You own the leads, templates, campaigns and other content you upload ("Your Data"). You give us permission to store and process Your Data only to run the Service for you. You confirm you have the right to use Your Data and to contact the people in it. You can export or delete Your Data from the app at any time.
6. Plans, billing and renewals
New accounts start with a 5-day free trial. Paid plans and add-ons are billed in advance, monthly or yearly, in US dollars (USD) or Indian rupees (INR), through our payment provider Stripe. With autopay on, your plan renews automatically at the end of each period until you cancel. You can turn autopay off in Billing at any time and keep access until the end of the period you have paid for. Prices may change; changes apply from your next renewal and we will give notice first. Taxes may be added where required.
7. Refunds
Fees are generally non-refundable once a billing period has started. If you were charged in error, charged twice, or could not use the Service because of a fault on our side, email info@agsorbit.com within 14 days and we will review it and refund where appropriate. Add-on domains and mailboxes bought on your behalf from third parties cannot be refunded once purchased.
8. Third-party services
The Service connects to third parties such as Google, Microsoft, Zoho, Rackspace, domain registrars, Stripe and AI providers. Your use of those services is also governed by their own terms. We are not responsible for their availability, policies or decisions, such as a provider limiting or suspending your mailbox.
9. Deliverability and AI output
Warm-up, validation and the deliverability checks improve your chances of reaching the inbox, but no one can guarantee inbox placement, open rates or replies. AI-written drafts are suggestions: review them for accuracy and compliance before sending. You are responsible for the content you send.
10. Suspension and termination
You can close your account at any time. We may suspend or close an account that breaks these Terms, creates legal or security risk, harms our sending reputation or other customers, or has unpaid fees. Where reasonable we will warn you first. After closure we delete Your Data as described in the Privacy Policy.
11. Liability
The Service is provided "as is". To the extent the law allows, we are not liable for indirect, incidental or consequential losses, such as lost profits, data or business, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot legally be limited.
12. Governing law
These Terms are governed by the laws of the United States and of the state in which Grey Global Data LLC is organised, without regard to conflict-of-law rules. Disputes will be handled by the courts of that state, unless the law of your country gives you a right to bring a claim locally.
13. Changes to these Terms
We may update these Terms. If a change is material we will tell you by email or in the app before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.
1. Who we are
AGS Orbit is operated by Grey Global Data LLC. For anything about your personal data, contact info@agsorbit.com. For lead data you upload, you are the controller and we process it on your behalf.
2. Information we collect
- Account details: name, email, company address for email footers, plan and settings.
- Mailbox connections: email address, server settings, and app passwords or OAuth tokens.
- Your Data: lead lists, templates, campaigns and follow-up content you create or upload.
- Sending records: recipient, subject, time, mailbox used, delivery status, opens, replies, bounces and unsubscribes.
- Billing: plan, invoices and payment status. Card numbers are entered on Stripe's secure page and never reach or are stored by AGS Orbit.
- Usage and device data: sign-in times, active time in the app, and basic technical logs used for security and support.
3. How we use information
To provide and secure the Service; send your campaigns, warm up your mailboxes and detect replies and bounces; process payments; give support; show team reports to your account owner; and improve the product. We do not sell personal data and do not use your leads for our own marketing.
4. Mailbox access
When you connect a mailbox, AGS Orbit uses it only to send the emails you schedule, save copies to your Sent folder, run warm-up exchanges between your team's mailboxes, and read incoming messages to detect replies, bounces and unsubscribe requests linked to your campaigns. We do not read, store or use unrelated mail. You can disconnect a mailbox at any time, which stops all access.
5. Sharing
We share data only with service providers that help us run the Service, under confidentiality and data-protection terms: hosting (DigitalOcean), payments (Stripe), email providers you connect, domain and mailbox providers for add-on orders, and AI providers when you use the AI writer. We may disclose data if the law requires it or to protect users and the Service.
6. Retention
We keep Your Data while your account is open. Send records are kept for reporting while the account is active. When you delete a mailbox, its stored credentials are removed immediately. When you close your account we delete Your Data within 30 days, except billing records we must keep for tax and accounting.
7. Security
- Bank-grade encryption on every credential: mailbox passwords and OAuth tokens are encrypted at rest with AES-256-GCM.
- Account passwords are stored only as salted scrypt hashes, never as readable text.
- Sign-in sessions are protected cookies (HttpOnly, Secure, SameSite), stored only as hashes, and expire automatically.
- Repeated wrong passwords trigger a temporary lock, and all traffic is encrypted with HTTPS.
- Payments run on Stripe's PCI DSS Level 1 certified checkout; card details never touch our servers.
8. Your rights
Depending on where you live (for example under GDPR or the CCPA), you can ask to access, correct, export or delete your personal data, or object to or restrict how it is used. Email info@agsorbit.com and we will respond within 30 days. People in your lead lists who contact us will be referred to you as the controller.
9. Your responsibilities as a sender
You decide who to contact and what to send. You must have a lawful basis for contacting each lead, honour opt-outs, include your real identity and postal address, and comply with the email and data-protection laws that apply to you and your recipients.
10. Changes
We may update this policy. If a change is material we will notify you by email or in the app before it takes effect.
Cold outreach only works when it respects the people receiving it. Here is how AGS Orbit helps you meet common requirements.
| The requirement | How AGS Orbit handles it |
|---|---|
| A working opt-out, honoured promptly (CAN-SPAM, GDPR) | Every email carries a one-click unsubscribe (RFC 8058 List-Unsubscribe header) or a reply-to-unsubscribe line. Unsubscribed addresses are added to your suppression list and skipped by every later campaign and follow-up. |
| No deceptive subject lines (CAN-SPAM) | The spam check scores every pitch and flags misleading, spammy and false-urgency phrasing, and placeholder text, before you launch. |
| Accurate sender identity and postal address (CAN-SPAM) | Emails go out from your own named mailbox, and your business address is added to the footer from Email Accounts → Sender business address. |
| Don't mail addresses that can't receive it | Pre-send validation removes invalid, disposable and risky addresses, and launch is held if more than 5% of a list is invalid. |
| Right to object (GDPR) | Reply detection stops the sequence automatically, so anyone who answers gets no further automated follow-ups. Bounces are suppressed too. |
| Human oversight of automated sends | Follow-ups can wait in an approval queue until you approve them, and any scheduled follow-up can be rescheduled or stopped. |
| Sending that receivers can verify | Mail is sent through your own Google, Microsoft, Zoho, Rackspace or SMTP mailbox so SPF, DKIM and DMARC stay aligned. The domain checker shows exactly which record to add, and warm-up plus daily caps protect new mailboxes. |
| Natural, non-bulk sending | Human-like pacing with random gaps between sends, mailbox rotation and per-recipient send windows by time zone. |
| Protecting account and payment data | Bank-grade AES-256-GCM encryption on every credential, hashed passwords and sessions, sign-in lockout, and card payments handled entirely by Stripe. |